BrandMate - Cosmos 21
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What device do I need in order to run the Brandmate app?
What devices are currently integrated with Brandmate?
Do I need an account to start using Brandmate?
What languages are supported by Brandmate?
How much does Brandmate cost?
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Brandmate Mobile App
Do I need to pair the Bluetooth thermometer?
What is a group code, and how do I know what to enter?
Why can't I see my location(s)?
Using the Brandmate App (iOS /Android)
Logging in and out of the app
Selecting a location
Accessing other features using the Side Bar
I missed a checklist and it has disappeared, can I still do it?
I can't see a checklist
There should be a retest for me to do, but it's not on my screen
Probe temperature says "Err"
How do I cancel a checklist in progress on the app?
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What is Offline Mode
My device is constantly in offline mode
Strategy for known areas of no connectivity (dead spots)
Brandmate Web Portal
I updated the Food Safety Plan, but the checklist hasn't appeared
How do I change my operating hours
How do I set a closed day?
Email Alerts and Subscriptions
Why am I getting report emails
What are Subscriptions?
How do I cancel my email subscriptions
I never received an email
Why do I have to run this report one day at a time
Running reports takes a long time
I just did a checklist but it's not in the report
Where can I find my groupcode?
How do I change my location?
Can I add another user?
Can I promote a user to have higher privileges?
Can I change my email address?
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How do I delete a checklist on the web portal?
Web Checklist User Interface
Help Desk Software