- Check that your device is not in Offline Mode
- Check that your device has no Unsent Checklists
- Check the Location the device is logged into matches the Location the report is being run for.
- The data may still be getting processed. This can take up to 5 minutes, so check back again later.
In rare cases of extreme delays, rest assured the data is not lost - it's just in a long line waiting for its turn to be processed.
If you believe a checklist you've completed hasn't reached us, reach us via the Contact Us email link from within the device used to complete the checklist. This lets you send us a snapshot of your device's local database. Please also provide the following information:
- Brand/Groupcode
- Checklist Name
- Location checklist was completed at
- Username checklist was completed by
- Time/Date checklist was completed
- Any other notes or observations (Only occurs to one user, only happens when a specific answer is selected, etc)